Privacy Policy

Introduction

Welcome to StockSolve, a service provided by StockSolve LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your data is handled securely and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (stocksolve.com) and use the StockSolve application and related services (collectively, the "Service"). We operate within the United States, and this policy is designed to comply with applicable U.S. privacy laws.

1. The "Workflow vs. Wealth" Data Model (How We Protect You)

StockSolve is uniquely architected to protect your practice's highly sensitive macro-financial data. We use a split-data model:

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  Raw Wealth Data (Strictly Local): Your raw PIMS CSV exports, actual physical quantities on hand, individual item valuations, and row-by-row line items are never uploaded to, processed on, or stored on our remote servers. All mathematical optimization and line-item calculations occur locally within your browser's memory and are cleared when you close the application.
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  Financial Trends Snapshots (Cloud Synced): If you use the Financial Trends Hub, the application securely saves macro-level numerical snapshots to your account (e.g., your overall Total Inventory Value, Efficiency Percentage, and Total Trapped Capital). This allows you to visually track your hospital's financial progress over time. This data is strictly high-level macro-data; the underlying raw itemized data that generated these totals never leaves your computer.
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  Workflow Data (Cloud Synced): So you don't have to repeat work between sessions and devices, we securely store your operational configurations in your cloud profile. This includes custom supplier pack sizes, ignored item flags, purchasing notes, item merge rules, and recent unit costs. Syncing unit costs means that when you run a new audit, your previously verified pricing is applied instantly.

2. Information We Collect

We only collect the information necessary to provide and improve our Service.

• Account Information: When you register for an account, we collect your email address, securely hashed password (via our authentication provider), and practice name.
• Macro-Financial Snapshots: If you save reports to the Financial Trends Hub, we collect the aggregated data points (Efficiency %, COGS %, Total Value, Trapped Capital) associated with that specific timestamp.
• Billing Information: If you subscribe to a premium plan, your payment details (credit card number, billing address) are collected and processed directly by our third-party payment processor (Stripe). We do not store your credit card information on our servers.
• Usage and Analytics Data: We automatically collect certain information about your device and how you interact with our Service (e.g., IP address, browser type, pages visited, buttons clicked, and timestamps). This helps us understand user journeys and improve the software.

3. How We Use Your Information

We use the collected Workflow and Account data to:

• Create, authenticate, and manage your secure account.
• Provide, operate, and maintain the Service.
• Process your subscription payments.
• Send administrative emails, technical notices, updates, and security alerts.
• Respond to your customer support requests.
• Analyze usage trends to improve the user interface and algorithmic features.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:

• Service Providers: We share data with trusted third-party vendors who assist us in operating our Service. This includes Supabase (for database hosting and secure authentication), Stripe (for payment processing), and PostHog (for product analytics to help us understand how features are used so we can improve them).
• Legal Compliance: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If StockSolve LLC is involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your state of residence, you may have the following rights regarding your data:

• Access & Export: You can export your Workflow Data (Master Key and Correction Rules) directly from the application UI at any time.
• Correction: You may update your account settings and email address by contacting us.
• Deletion ("Right to be Forgotten"): You may request the complete deletion of your account and all associated cloud-synced Workflow Data by contacting our support team.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain temporary information (like keeping you logged in). You can instruct your browser to refuse all cookies, but if you do not accept cookies, you may not be able to use some portions of our Service.

8. Children's Privacy

Our Service is intended strictly for use by veterinary professionals and businesses. We do not knowingly collect personally identifiable information from anyone under the age of 18.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.